Privacy Policy

1. Scope

This Privacy Policy explains how Sajivan Hospital ("we", "us", "our"), located at 2nd Floor, Dharti Skyline, Jagatpur, Opp. Parmeshwar 4, Godrej Garden City, Ahmedabad – 382470, handles personal information you share with us through this website. Medical records created during your treatment are governed by applicable medical record regulations and our internal policies.

2. Information we collect

When you use our appointment or contact forms, we may collect:

Your name, phone number and email address
The service, doctor, date and time you prefer
Any information you choose to include in your message
Basic technical data, such as your IP address and browser type, which our hosting provider processes to deliver and protect the website

Please do not share detailed medical records or sensitive health information through website forms. Our team will collect the information needed for your care in person or by phone.

3. How we use your information

To contact you about your appointment request or enquiry
To schedule, confirm or reschedule appointments and home visits
To improve our website and services
To meet legal and regulatory obligations

We process your information on the basis of your consent, which you give when you submit a form. You may withdraw consent at any time by contacting us.

We do not sell your personal information. We may share it only:

With our staff and doctors involved in responding to your request
With service providers who help operate our website and forms — such as Cloudflare, which hosts this website and securely stores form submissions — under confidentiality obligations
When required by law or to protect someone's vital interests in an emergency

5. Storage, retention & security

Form submissions are stored in a secure database that only authorised hospital staff can access, after signing in. We keep website form submissions for 12 months, after which they are automatically deleted, unless a longer period is required by law. Authorised staff may delete a submission earlier, for example when you ask us to erase your data. We use reasonable technical and organisational measures to protect it; however, no method of transmission over the internet is completely secure.

6. Cookies & third-party services

We do not use analytics, advertising or tracking cookies. This website loads an embedded Google Map and Google Fonts from Google, which may collect technical information (such as your IP address) under Google's privacy policy (opens in a new tab). The private staff area uses a security cookie set by Cloudflare for sign-in only.

7. Your rights

Subject to applicable law, you may request to access, correct or erase the personal information you have shared with us, withdraw consent, or raise a grievance. We will respond within a reasonable time.

8. Contact & grievance officer

For privacy questions, requests or grievances, contact our Grievance Officer:

Dr Prashant J. Thakkar, Grievance Officer
Sajivan Hospital, 2nd Floor, Dharti Skyline, Jagatpur, Godrej Garden City, Ahmedabad – 382470
Email: [email protected] · Phone: +91 98985 56496

9. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page with the date it was last updated.